Return & Refund Policy

At Peakrun, we want you to be completely satisfied with your purchase. We carefully select and deliver quality clothing and footwear designed to offer comfort, style, and long-lasting value. If your order does not meet your expectations, you may be eligible for a return or exchange under the conditions below.

1. Return Eligibility

Products can be requested for return within 7 days of delivery. To be eligible, the product must be unused, unworn, unwashed, and in its original condition. All original tags, packaging, labels, accessories, and invoices should be intact.

Products that show signs of use, washing, alteration, damage, or missing tags may not be accepted for return.

2. Wrong, Damaged or Defective Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact Peakrun customer support within 48 hours of delivery. We may request clear photographs or videos of the product and packaging to verify the issue. After verification, we will arrange an appropriate replacement, exchange, or refund.

3. Size & Exchange

For eligible clothing and footwear, customers may request a size exchange, subject to product availability. The replacement item must meet the same return-condition requirements.

4. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, customization, clearance, or other product-specific reasons. Such restrictions will be mentioned on the relevant product page wherever applicable.

5. Refunds

Once the returned product is received and inspected, approved refunds will be processed through the original payment method or another applicable method. The time taken for the refund to appear may vary depending on the payment provider or bank.

6. Return Shipping

Return shipping conditions may vary depending on the reason for the return. For damaged, defective, or incorrect products, Peakrun will provide appropriate assistance after verification.

Peakrun reserves the right to reject returns that do not meet the conditions mentioned in this policy. For return or exchange assistance, please contact our customer support team with your order details.